Digital Transformation Designer Innsbruck, Austria

Available ASAP

(Updated 2024-04-27)

Digital Transformation Designer

Innsbruck, Austria

Native English, German

  • UX Design
  • Change Management and Transformation
  • Service Design
Contact

Skills (21)

SALES STRATEGIES

USER EXPERIENCE DESIGN

CLIENTS

MS OFFICE

UX

MAPPING

UX design

SALES CAMPAIGNS

COACHING

MICROSOFT OFFICE

Change Management

Agile

Jira

Figma

TELECOMMUNICATION

Confluence

BRANDING

LEAD GENERATION

STEERING

TRANSLATING

Scrum

Professional Experience

BUSINESS & SERVICE DESIGN CONSULTANT

2019-08 - Present

(Austria) ● Service design & service innovation, providing an outside-in and human-centered perspective to uncover new business opportunities to create value for business and customers by improving business models, processes and customer experience ● Business transformation and change management, helping to embed service design thinking in organisations by developing internal capabilities with training, coaching, CX tools and methods.
● Clients: adidas, Wien Energie, Sonnen GmbH, Mercedes, A1
HEAD OF SALES AND CONSULTING
More than Metrics

2017-11 - 2019-08

● On-site and virtual service design workshops, product presentations and trainings for different industries (e.g., banking and telecommunication) ● Part of external consulting projects and internal service design projects ● Consulting enterprise clients on embedding and scaling service design in organizations ● Growing and steering sales lead generation via different channels ● Implementing new customer-centered sales initiatives and creating materials for a fast-growing customer demand
ACCOUNT MANAGER
Booking.com

2015-10 - 2017-10

Innsbruck (Austria) ● Consulting Booking.com partners on online sales strategies and marketing ● Growing and steering the portfolio to support Booking.com fast growing customer demand in Austria ● Conceptualizing branding and sales campaigns on regional levels

Academic Background

MASTER OF ARTS IN BUSINESS
Management Centre

2013-09 - 2015-07

Master
University of Innsbruck

2009-09 - 2013-02

BSC
University of Innsbruck

2008-09 - 2012-07

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